Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
Hello @KISSrocks77, thanks for reaching out to our Forums! We can set up payment arrangements and I would love to check your account and see if you're eligible to get one setup. Can you please send me a private message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".