I canceled my Xfinity plan on April 30th and received the confirmation e-mail. The end of my billing cycle was May 6th and now there is another full charge on my statement. I tried calling customer services twice, they said this was a mistake and it was going to be adjusted once my cancelation had been processed - so far, no adjustment.
Can someone in this forum take a look at this? It is ridiculous. I just removed my payment information from my account and will not pay for this wrong charge.
I want to help you out and take a look at your bill. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.