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Wrong billing - tried talking to customer services several times

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Wrong billing - tried talking to customer services several times

I canceled my Xfinity plan on April 30th and received the confirmation e-mail. The end of my billing cycle was May 6th and now there is another full charge on my statement. I tried calling customer services twice, they said this was a mistake and it was going to be adjusted once my cancelation had been processed - so far, no adjustment.

 

Can someone in this forum take a look at this? It is ridiculous. I just removed my payment information from my account and will not pay for this wrong charge.

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Official Employee

Re: Wrong billing - tried talking to customer services several times

Hello, @goshiro

 

I want to help you out and take a look at your bill. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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