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Won’t refund credit

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Won’t refund credit

I have a credit on my account from having services with xfinity before it’s been well over a year since I have cancelled and still cannot get the credited balance. I’ve called multiple times and chatted multiple times but nothing has been done about it. They just recently started sending me emails that I have a credited balance which is frustrating since all I want is my money back!
Official Employee

Re: Won’t refund credit

Hello, Freestylepotato. I apologize to hear of the issues you are having trying to get that refund sent out to you. I would like to look into this. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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