Community Forum

Winter Storm in Texas

New Poster

Winter Storm in Texas

How do I get a credit for the days I didn't have service during the winter storm in Texas 2/15-2/19?


Official Employee

Re: Winter Storm in Texas

Hi, @Mhicks56! I am sorry to hear you didn't have service for that time. We can definitely look into your options, please send us a private message for further assistance. Just click on my name, "ComcastStarr" then click send a message. Make sure to include your name and address in the message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!