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Why was I billed for Xfinity call to fix their own equipment?

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Why was I billed for Xfinity call to fix their own equipment?

I just got billed for a service call when all they did was change the splitter. Why was I charged for the company's failed equipment?  I have my own modem. This is unfair and casts a bad light on Xfinity's reputation. Won't you please credit my account for the $40.00? Please help. Thanks.

-- Dfrog

Official Employee

Re: Why was I billed for Xfinity call to fix their own equipment?

Hi Dfrog. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with researching your recent technician visit and the fee you were charged. To get started, please send me a private message and include your full name so I can access your account. 

 

To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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