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Why doesn't my monthly bill automatically adjust when my 2 year contract is finished?

Frequent Visitor

Why doesn't my monthly bill automatically adjust when my 2 year contract is finished?

I am paying $280/month for triple-play service.  My 2-year contract terminated months ago and I have been paying month -to-month since then.  I have no desire to sign another contract, yet, I am being gouged based on an old contract.  Why hasn't my price at a minimum moved to the current month-to-month rate??  

Official Employee

Re: Why doesn't my monthly bill automatically adjust when my 2 year contract is finished?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and  full service address. You can private message me by clicking my name and clicking private message.