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Why do I have a $10 "Extreme" additional service added to my plan?

New Poster

Why do I have a $10 "Extreme" additional service added to my plan?

What is a $10 "Extreme" additional service fee?    It appears my plan was already 150mb (now showing 250mb for some reason) but i'm paying an additional $10 for what exactly?

Official Employee

Re: Why do I have a $10 "Extreme" additional service added to my plan?

Hi there, Diversion. Depending on your area the Extreme speed can be from 250-400 MBPS. The extra charge is an upgrade for the faster internet. If you would like me to look into it, please send me a private message! 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side. 
 


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New Poster

Re: Why do I have a $10 "Extreme" additional service added to my plan?

Is this a new charge if so let me know I might just slow down can’t afford to pay these prices
Official Employee

Re: Why do I have a $10 "Extreme" additional service added to my plan?

Hello, Nalaniwil2536. This is not new. Different areas/regions have different internet speeds/prices. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!