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Why am I being charged a balance transfer?

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New Poster

Why am I being charged a balance transfer?

I recently moved and had my account transferred, but right before I did that I made sure to pay my balance in full.  Now my new bill is showing a balance tranfer fee of over $60.  I am confused--Comcast please help.  Also, what is going on with the phones?  I have not been able to reach anyone the last few times.

New Poster

Re: Why am I being charged a balance transfer?

Comcast???

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New Poster

Re: Why am I being charged a balance transfer?

I have also had a terrible experience with Xfinitys customer service, billing, website , mobile app, internet plan, you name it. They lured me in with a low price. Suddenly I had a late fee on top of 20 extra dollars because the price went up. Xfinity is the only provider here. Aren't monopolies illegal in America?