I called comcast customer support to address an intermittent signal drop issue with my comcast internet service. They were unable to fix the issue over the phone, so they sent a technician. The tech was late, useless, and resolved nothing.
A month later I see a $70 charge on my bill. What??? At no point in this chain of events did ANYONE say I was going to get charged for a service call. The guy on the phone should DEFINITELY have said, "I can schedule for $70..."
What gives? Comcast customer service seemed to be on the upswing but this is a huge disappointment.
I have NEVER been told I was being charged for a service call and have been charged every time. If I am paying monthly to "rent" their equipment, I expect it serviced for free when it fails. Comcast disappoints. Every. Single. Time.
Hello Eric222. Thank you for joining the Xfinity Forums and for creating your first post.
Comcast does not charge for service visits needed to repair Comcast-owned facilities or equipment rented to you by Comcast. Charges may apply for service visits when Comcast-owned facilities or equipment rented to you by Comcast are not the source of the problem with your service. For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services.
I can assist with reviewing your recent technician visit and the charge you were assessed. Please reach out to me via private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.