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Who is the worst company in the world?

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Contributor

Who is the worst company in the world?

I got my bill today. and it is about seven dollars higher than last month... now at $191.47. I don't see any explanation... just another money-grab by the company. 

 

I'm done. I'm going to do serious research on how to cut the cable-cord. I'll just keep their internet service and be done with cable TV. 


Look at this fourm. A bunch of questions on bill increases and not one answer from anyone at Comcast.

 

Yes, I do know who the worst company in the world is. 

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New Poster

Re: Who is the worst company in the world?

It's not only you. They raised my bill more than $20 suddenly. If you try to cancel your service they will keep you spinning around your self trying to find the ''authorized'' person

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Contributor

Re: Who is the worst company in the world?

 

 


@MoHa1 wrote:

 . If you try to cancel your service they will keep you spinning around your self trying to find the ''authorized'' person


 

We will go to the retail store to cancel the TV portion and we will just keep the internet.  

 

Or, we will switch to ATT who just wired our area with fiber cable and is selling their new ATT TV plan for about $80 a month for TV plus high-speed internet...  which is a long way from Xfinity's $191 a month... and always going up.

 

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Official Employee

Re: Who is the worst company in the world?

Hi @Al8041 and other on this thread reporting unexplained price increases. Thank you for using the Xfinity Forums to express your concerns regarding your bill. I would be more than happy to assist you all with reviewing your bill and providing an explanation of the increases. If needed, I can also review new package prices and assist with downgrading or repackaging your services. In order to assist you, send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message."  


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Re: Who is the worst company in the world?

Hello Comcast Employee Che,

My husband is near me on the phone and has been for over an hour....and yet his wait is still high call volumes and still says over 60 minutes. He is calling, like the many others on this forum, because we got an email that said we made a change to our bill. Even had an HBO add which no one in our household request. We also have a two year contract for our services that we made at the office in September 2019 that lasts until September 2021. 

 

So that being said, what in the world happened today.....did some sort of tech error throw people to the wolves in the billing department? Did you guys get hacked? You are not really answering the question and you have to wonder what happened when all of a sudden all your customers get unexplained billing changes. 

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New Poster

Re: Who is the worst company in the world?

Update on my previous reply: My husband has now been on hold for 2 full hours.....still waiting for a response on here or on the phone. Smiley Sad

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Contributor

Re: Who is the worst company in the world?

If they have not answered by now, after 2 hours, they are probably not going to.  Think about it. When was the last time you were on hold for two hours? My guess is only when you have called the IRS.

 

What is ironic is that technically Comcast has been excellent. We get great uptime in Northern CA where I live. But what people say about their customer service is all true. They are a company with little competition in many areas and they don't 'care' because they don't have to. 

 

Comcast is the IRS of cable TV and broadband. 

 

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New Poster

Re: Who is the worst company in the world?

I totally agree on who is the worst company in the world. My bill has been steadily rising for the last several months. Xfinity has lost touch with its customers. After being on hold for over an hour and a half I was no closer to having any answers than when the ordeal first started. It's time to move on.

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Contributor

Re: Who is the worst company in the world?


@SweetasMnMcandy wrote:

Hello Comcast Employee Che,

My husband is near me on the phone and has been for over an hour....and yet his wait is still high call volumes and still says over 60 minutes. He is calling, like the many others on this forum, because we got an email that said we made a change to our bill. Even had an HBO add which no one in our household request. We also have a two year contract for our services that we made at the office in September 2019 that lasts until September 2021. 

 

So that being said, what in the world happened today.....did some sort of tech error throw people to the wolves in the billing department? Did you guys get hacked? You are not really answering the question and you have to wonder what happened when all of a sudden all your customers get unexplained billing changes. 


Sweetas,

Comcast did the same thing to me.  I negotiated for a lower rate ($10 whole dollars) if I locked into a 2 year plan (where they charge a fee for every month early if cancelled).  Then the first month into the contract, they informed me that my bill would be going up roughly $10 a month (Yes, losing back that same $10 I had just spent 5 hours negotiating for).  

 

Their explanation was that there was a technology upgrade fee, and so numerous items were now more expensive such as my box, my remote control, taxes/fees, etc.  They said they can change these rates at anytime, without any notice, and it does not void our contract in anyway.  

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Contributor

Re: Who is the worst company in the world?


@ComcastChe wrote:

 I would be more than happy to assist you 


We have all been though this procedure where we contact the no-name "official employee" who claims they are from the 'retention department' and who tells us that our bill is going to be lowered or adjusted. 

 

It is all a ruse.

 

Nothing happens. Our bills are adjusted and then quickly raised again via some bogus "line fee" or "sports fee" or "telecom fee." And it is great for Comcast because they have now locked us into a two-year contract.

It is ironic because "contracts" mean nothing to the company as their lawyers have written the document so that the company  can raise prices anytime they want and we can't get out of said contract without paying a exorbitant early-term fee. There is nothing in the contract that is in our interest or that protects us.

 

I won't contact whomever "ComcastChe" is because I've been down that road before.

 

I paid the Comcast bill and I will pay the next one and one after that. But in the interim I will study the web on how to cut the cord and about what services and equipment I need.

 

And in the next  few months I will also keep an eye out on how AT&T is doing with their new TV platform plus Internet in my area. 

 

I'll either go with ATT or cut the cord. I don't want to do either but Comcast has reached my tipping point. (Actually $150 after tax, fees, etc. was my tipping point... and I'm just now realizing that I must do something beause we all know that the increases will never end.) 

 

I don't hate Comcast and I don't wish them any ill will. I do wish them better management that will be customer-centric (think Apple) but I don't see that happening any time soon. 

 

After being a good customer with them for fifteen years,  I will stay with them for another fifteen WEEKS at which time I should know how to keep their Internet, put up an antenna for local stations, join some streaming services (we have Prime and Netflix already) and cut out their TV service and their constant price increases with no added value received.

 

It is sad. They were a great company when they first came to our part of the country. And their field people are quite good.  But it looks like their corporate culture has been dominated by a management team obsessed with greed, avarice, and arogance.  

Comcast is today what Microsoft was in the the 90s, an 00s. But in 2013 the Microsoft CEO stepped down (or was forced out) and a new management team came and that company changed so that today they are nothing like the company they were in the past. Maybe one day the same will happen with Comcast. 

I hold a lot of Comcast stock (CMCSA)... so I'm 'working' on it, but no one in Philadelphia, PA listens. I posted this to my blog...  so maybe someone will read it and do something. 

 

 

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Official Employee

Re: Who is the worst company in the world?

Sorry, you feel that way @Al8041. If you change your mind about getting assistance, please send me a private message, and I'd be happy to help how I can.  

 

@SweetasMnMcandy, Thanks for sharing your experience. We appreciate your patience while trying to get answers about your bill. Unfortunately, there is a longer than usual wait time when calling in, which is more than likely due to the COVID-19 pandemic. This could be because we have had to close some service centers, we're not able to send techs in some areas, and some customers, like you, maybe calling in to make billing changes. Because our call centers have also been affected during this time, we are expecting delays. Typically, when increases occur, it's due to discounts expiring and your package price reverting to the standard rate for the services you have. I can't answer every person's question on this public post because the fact is, each of your issues could be caused by something different.

Because this is a peer-to-peer support forum, you may not receive answers in real-time, When you do submit a private message, we will assist you in the order of which your message is received.

To anyone on this post in need of assistance, after making a public post, please, send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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