Community Forum

Whats it take

Frequent Visitor

Whats it take

to get some help around here? ive sent three private messages the past three days and havent received a single reply, yet i see other people being helped here. 

Expert

Re: Whats it take


@mpetcoff284 wrote:

to get some help around here? ive sent three private messages the past three days and havent received a single reply, yet i see other people being helped here. 


Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines. .

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.  Your post will be answered by an OE in the order that it was received, which could be several days.  If you need help more quickly, consider using chat or @ComcastCares on Twitter, or on our Facebook page.

We thank you for your understanding.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!