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What the heck

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What the heck

Since when can I not set up a 10 day extention payment plan like I was told by the rep... I'm being told I have to do it myself online.. Well what if someone doesn't know how to do so... An now my service is gonna end today. When I requested the 10 exsention SO MY Services wouldn't be suspended
Official Employee

Re: What the heck

Hello, Chysmomm2! Welcome to the Xfinity Forums.

I'm glad you reached out with your concerns and I would be more than happy to review your account and see what options are available. 

Please send me a Private Message with your full name so I can assist.



To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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