Community Forum

Was waiting for contract to end, but got a bill already for charges from tomorrow

Highlighted
New Poster

Was waiting for contract to end, but got a bill already for charges from tomorrow

My xfinity contract ended March 25th, but for the past month or so, when I went to view my plan, it said that I had already renewed for another year AS OF MARCH 26th (a date in the future). I hadn't.

I wasn't sure when it was best to change my plan so was waiting for today (25th last day), but today I found I already have a bill for march 26 onwards at that new price.

 

I changed immediately instead to a month-by-month plan.

 

I never signed anything about a new contract, and it isn't even march 26th yet. What was going on there?

What happens now that I've changed to a month-by-month plan? My main concerns are:
* I'll be hit with some break contract charge - but I never agreed to any new contract. My plan was to change the plan when my old one finished.
* What happens to the bill I've already recieved?
* When does the new month-by-month plan then start?