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Want to lower bill or cancel service

Regular Visitor

Want to lower bill or cancel service

Just found out from a friend (that I referred to use comcast) that I pay more than double what he does for the same exact service in the exact same apartment complex. Double play 140+ channels and 150 mbps. For new customers it's $70 plus tax. I chatted to see if my bill could be lowered since I have been a loyal customer but of course that didn't pan out. How is a loyal customer charged over 50% more than a new customer? The rep said to call a number but I don't have the time at the moment to wait for a new rep just to be told they can't lower my bill. I am seriously considering cancelling this weekend and will not recommend comcast to anyone else.

Official Employee

Re: Want to lower bill or cancel service

Hello @ashmercer89, thanks for reaching out about your billing concerns! We truly appreciate you being a loyal Comcast customer and I would love to double check what promotions we currently have available. Can you please send me a private message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


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Official Employee

Re: Want to lower bill or cancel service

@ashmercer89, I'm delighted that I was able to get you repackaged and taken care of! Please be sure to reach out to us for any future issues or concerns. Thank you and we truly appreciate you continuing to be a Comcast customer.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!