I am a long time customer and recently went through hardships and was unable to keep up with my cable bill as I was put on an extended leave of absence from work due to surgery. I have had a couple of returned payments and I am trying to now get my account back in good standing and restore my services but talking to customer service now is like talking to a brick wall. No one has compassion or understanding only reiterating what the computer says and when I ask to speak to a supervisor, I get..."they are going to say the same thing." I understand my bill is past due but I am trying to bring it out of arrears but I am getting nowhere. I do have the option of acquiring service through other companies as does most of your customers but I like the package that I have and would like to continue being a loyal customer but customer service is making it impossible. Please help!
Hi allibutl, I am more than happy to address your questions or concerns regarding your account. To get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".
Hi allibutl, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.