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Want to keep my service but no one will work with me

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Want to keep my service but no one will work with me

Hi,

 

I am a long time customer and recently went through hardships and was unable to keep up with my cable bill as I was put on an extended leave of absence from work due to surgery.  I have had a couple of returned payments and I am trying to now get my account back in good standing and restore my services but talking to customer service now is like talking to a brick wall.  No one has compassion or understanding only reiterating what the computer says and when I ask to speak to a supervisor, I get..."they are going to say the same thing."  I understand my bill is past due but I am trying to bring it out of arrears but I am getting nowhere.  I do have the option of acquiring service through other companies as does most of your customers but I like the package that I have and would like to continue being a loyal customer but customer service is making it impossible.  Please help! 

 

Thanks

Official Employee

Re: Want to keep my service but no one will work with me

 

Hi allibutl, I am more than happy to address your questions or concerns regarding your account. To get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Want to keep my service but no one will work with me

 

Hi allibutl, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!