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Voice Security PIN frustrations

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Voice Security PIN frustrations

I'm trying to view my bill, but it asks for a voice security pin.  I don't have it, and when I request a new one, it states that the request couldn't be processed.  I tried both email and mail.

Official Employee

Re: Voice Security PIN frustrations

Hello, waterdogdavey. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are running into with trying to view your bill. Please attempt to follow the steps located on the following link: https://www.xfinity.com/support/articles/view-change-voice-security-pin

 

If you still find yourself having issues, please send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: Voice Security PIN frustrations

Hello, waterdogdavey. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!