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Voice International Call Charge

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New Poster

Voice International Call Charge

Just changed services and had phone included.  Never used it nor do I have a home phone.  Got hit with a $1,209.38 International Charge.  Of course I try to contact Xfinity without any help, just stuck in the automated  loop.  I will conisder canceling my service just due to the fact that I cannot speak to anyone.  

 

I NEED HELP

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Expert

Re: Voice International Call Charge

@johnnyj82190 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our PM Policy here.

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Official Employee

Re: Voice International Call Charge

Hi @johnnyj82190

 

Welcome to the Xfinity Forum, and thanks for bringing this to our attention. This is definitely something we would like to investigate right away so we can determine how this happened, make it right, and ensure it doesn't happen again moving forward. To get started, please send me a private message with your first and last name. To send a private message, click on "ComcastChe" and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!