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Very confused about the billing

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New Poster

Very confused about the billing

I need someone to explain how the billing works.  I am set up for auto deduction on 10/28.  So my bill was paid.  The PDF file of my bill said it was for services from 10/6-11/5.    When I looked at my data usage, it says that my data usage is for 10/1-10/31.  Then I got a notice that I went over my data limit.  I figured that was wrong, because I just paid my bill on 10/28 and the data should have started over.  Which now confuses me even more since it doesn't end until 10/31.  Why do none of these dates line up?  If my bill technically ends on 11/5, why wouldn't my bill be due closer to that date?  Why is my data usage not the same dates as by bill?  This is just so confusing.  

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Official Employee

Re: Very confused about the billing

Hi there, @jules0024,

 

I would love to look into your bill with you. I will need to pull up your personal account. You've reached the right place for help. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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