I called and put my account on vacation pause, but my bill does not reflect it.
Is your billing statement date before the start date of your vacation hold?
It shouldn't be, but it is close so depending on the exact time of day everything processed.
However, that raises the next related question. If the bill is for "Services From
Mar 15, 2020 to Apr 14, 2020", and the hold started on the 10th, how do I get that reflected in what I have to pay?
Thank you for using the Xfinity Forums to bring this to our attention. I can review your account to determine the start date of your vacation hold. To get started, can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."
Great! I'm happy my peers we able to assist you in a timely manner. Feel free to contact us if you need anything in the future! Thanks for being a loyal Comcast customer. Take care!