Community Forum

Upgrade plan; return equipment

New Poster

Upgrade plan; return equipment

I was looking at upgrading to the X1 Preferred Triple Play package. (400Mpbs download speed, 220+ channels + Starz, and unlimited nationwide calling) 

. To check out with this offer, I will need to select 2 more TV boxes.  I currently have two DTA Additional Outlet Svc that I am currently leasing; their return is required. Is it possible to keep them and not have to exchange them?

I am aware that I would have to replace my Xfinity Wireless Gateway; I am okay with that option.

Official Employee

Re: Upgrade plan; return equipment

You need to swap them. DTAs only get up to Digital Starter, so you would also be missing out on channels that you’re paying for

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!