Community Forum

Unlimited Data

Nelizabeth
Regular Visitor

Unlimited Data

Saw that I will no longer recieve unlimited data and can only use 1.2tb. Was wondering if there is an upgrade I can recieve with unlimited data but still keep using the same modem. 

Again
Expert

Re: Unlimited Data

@Nelizabeth 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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ComcastGabe
Official Employee

Re: Unlimited Data

Hi, @Nelizabeth! Thanks for spending your time to reach out to Comcast over our forums page for help with the Unlimited Data concern. We appreciate you greatly for your patience while waiting for a response. We would be delighted to help to check on that upgrade with the Unlimited Data while keeping the same modem. We are the perfect team to help! To get started, please click on my handle “ComcastGabe” and send us a private message with you first/last name and full address.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMorgan
Official Employee

Re: Unlimited Data

It was a pleasure helping you out! Take care. 🙂


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!