I have been a dedicated customer with Xfinity/comcast for years. Their cable internet service is second to none. I'm very upset that I was recently charged a prorated amount after a 5 mile move and I had my two year contract restarted 1 year in without my knowledge. I acknowledge that I needed to pay my previous balance but the bogus nearly $300 in additional charges for the technican to connect service at my new residence is such a sleazy scam plus prorated charges for a valued customer is borderline unethical. Why treat me like a new customer? I do not want to be with Comcast for two more years when I only transferred service. Why couldn't I only be charged for installation and continue my previous service? My internet and cable never changed only relocated. The technician on the phone asked if I wanted to continue service without a contract with increased monthly charges. Ummm...No! I only want the previous contract honored with the same services.
Get on the phone with them or chat to an agent.
If you call them, you'll need to get the automated attendant to connect you to a department that handles customer complaints, or service terminations. I can't remember the exact menu number keys, but it's in the phone menu options somewhere. (Or you many need to contact the billing department, although you're obviously upset, so I recommend the former.)
While I don't know the specifics to your case (like the previous balance you seem to owe), I know that Comcast sometimes offers new customers no service charges for (first time?) address changes, so stuff like this can be frustrating and arbitrarily cruel.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you