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Unfair charge

New Poster

Unfair charge

I had a bad service reception for about a week. Called for help and, after a long time on the phone, they suggested I get a new box. So I did but it did not fix my problem and, after again a long time on the phone and no fix, the agent told me that a repair man was needed. A couple of days later the serviceman fixed the problem. On my next bill a service visit charge was added. I called to complain and was told that the charge would be cancelled. On my next bill again the charge showed up plus a charge for a late fee on the service charge. Again I called and, after talking to several agents, I was told that the charge was legit and I would have to pay it. Since when does a costumer have to pay for repairs to the system that is not delivering what I pay for?

Official Employee

Re: Unfair charge

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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New Poster

Re: Unfair charge

Sorry for the late response.

I have since resolved the problem and been credited the charge.

I'm disappoited in the way they handle costumers when a conversation gets cut off, whether by accident or on purpuse?, you have to go through the process all over again and if you get transferred you get subjected to repeat the same informations  over and over. There has to be a simpler way.

Official Employee

Re: Unfair charge

Hello Sareri46, thank you for updating your post with your resolution. I am glad that we were able to get this issue taken are of for you, feel free to reach back out to me directly is you need anything else. Have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!