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Unauthorized charges

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Unauthorized charges

Hello,  

SInce it's impossible to reach anyone by phone I though I would try here.  

 

My bill jumped up by $40 in October and I just noticed it today. I see there it a service call XFINITY Voice which I NEVER asked for and it had a discout that expired. I NEVER AUTHORIZED THIS SERVICE. I agent that sold me this modem NEVER mentined it. I need this taken off of my bill immediately!