We have been paying for the exercise room outlet without service for several months now – shouldn’t we receive some sort of credit on our bill? Comcast has been unable to solve the problem remotely and refuses to send a tech for an in home visit. Also, I have been trying to contact Comcast unsuccessfully for 2 weeks now on the phone about another billing discrepancy = we are being charged for ANOTHER (5th) outlet as a result of the fiasco related to the exercise room. Trying to contact someone is just a big loop of voicemail prompts that end up saying to visit the website. It seems like it is impossible to get to a live agent!