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Unable to reach a live agent

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Unable to reach a live agent

We have been paying for the exercise room outlet without service for several months now – shouldn’t we receive some sort of credit on our bill?   Comcast has been unable to solve the problem remotely and refuses to send a tech for an in home visit.  Also, I have been trying to contact Comcast unsuccessfully for 2 weeks now on the phone about another billing discrepancy = we are being charged for ANOTHER (5th) outlet as a result of the fiasco related to the exercise room.  Trying to contact someone is just a big loop of voicemail prompts that end up saying to visit the website.  It seems like it is impossible to get to a live agent!

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Re: Unable to reach a live agent

Agreed!  Infuriating they don't even have an option to leave a phone number for a call back!