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UNRETURNED INTERNET

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UNRETURNED INTERNET

I received my latest bill, and I noticed a line for $14.00 with the following description:

 

UNRETURNED INTERNET/

Voice Equipment is Inactive. To Avoid Future Charges, Please Return The Equipment To Your Nearest Service Center.

 

I recently switched to an xFi router and new TV box.  I returned all of my old equipment.  When I check my equipment return page, the internet/voice data modem is greyed out and the system says purchased equipment is not returnable.   Why am I getting charged for this?