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UNRETURNED EQUIPMENT FEE and - 49.99 balance. (minus 49.99)

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UNRETURNED EQUIPMENT FEE and - 49.99 balance. (minus 49.99)

Hi,

 

1. How long does it take for the UNRETURNED EQUIPMENT FEE to dissapear after returning the equipmen.

 

2. Also my balance after that will be - 49.99 (minus 49.99). Will I get a credit from xfinity, can they return this money?

 

Thanks.