Community Forum

UNFAIR ETF

Regular Visitor

UNFAIR ETF

We have been with Comcast for almost 20 years.  I have never been told I was under a contract and when we signed up 18 years ago I am sure I did not sign one then either.  I was billed $210 for ETF.  In my opnion if the company had better customer support we would not have had to go looking for another company.  Charging longterm customers a fee to that extent will surley make they NEVER want to swith back!!

Official Employee

Re: UNFAIR ETF

Hello Friz5. We thank you for your business. I can review your former account and agreement to determine if the Early Termination Fee you were charged was valid. If you would like, please send me a private message and include your full name, service address, and account number so I can assist you. 

Regular Visitor

Re: UNFAIR ETF

Sent my information, still waiting  for a reply

Official Employee

Re: UNFAIR ETF

Hi @Friz5. I apologize for the delay in response. I have received your private message, and reviewed your account, and I have responded privately. Let's take if from there. Thank you.