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Trying to get credit for outages.. trying to speak to an agent

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Trying to get credit for outages.. trying to speak to an agent

Spent 45 mins calling Comcast mostly waiting on the prompts and just to have the robot hang up on me when it miss heard me...
Long story short I'd like some to call me.. at some point.. since I can't chat with an agent or even speak to one on the phone...can't even set up an appointment for someone to call me tried with the chat blt and the text bot