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Too expensive

New Poster

Too expensive

Someone please tell me how to get rid of premium channels that we don't at h and to lower our bill. I can't afford Comcast any longer, I may just stick with Amazon prime and my Netflix, and maybe something else which I know will save me hundreds each month. I've called and received no help through the years, I've always just settles with the $10 off they offer, but I'm done. Any suggestions?
Frequent Visitor

Re: Too expensive

Try emailing Tom K the CEO or something. His office has been very helpful in finding a bundle which is least expensive and fits what I need. Much more helpful than the regular customer service, which has never been very helpful, in my experience.

Expert

Re: Too expensive


@likesummer wrote:

Try emailing Tom K the CEO or something. His office has been very helpful in finding a bundle which is least expensive and fits what I need. Much more helpful than the regular customer service, which has never been very helpful, in my experience.


That's the reason the Forums and Official Employees exist: to help customers with their billing issues and to help find new packages that meet their financial needs.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Bronze Problem Solver

Re: Too expensive

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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New Poster

Re: Too expensive

I will be doing this, comcast rep was no help. Thank you vm
Bronze Problem Solver

Re: Too expensive

Hello, and I apologize for the delay. The next service down to drop all of your premium channels would be the Starter. The cheapest Triple Play Starter I can offer is with no promotional pricing, so it would be the everyday pricing. Unfortunately I do not have a Double Play Starter which would drop your phone as you asked. The Starter Triple Play I have to offer starts at $153.49 per month. I do have a Triple Play Preferred starting at $149.99 per month for 24 months if you would like me to break this out for you. Before I break this out, I would also need you to verify the name on your account. 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!