Community Forum

They won’t let me downgrade or sign a contract.

Highlighted
New Poster

They won’t let me downgrade or sign a contract.

To make long story short. I have Comcast for years now. And I have been out of contract for years as well. So I got a promo in the mail for the double play at less then have of what I’m paying. I got exited and called to get that. However that’s only for new customers.? It doesn’t make since. I asked the rep how can I possibly lower my bill. He proceed to tell me to cancel my account and wait 30 days.
Official Employee

Re: They won’t let me downgrade or sign a contract.

Hello, Sinokoja. I want to help look for new promotions for you to help out. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: They won’t let me downgrade or sign a contract.

<edit>


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!