Hello, marko48. Welcome to the Xfinity Forums!
I'm sad to hear this has been your experience and I would be more than happy to review your situation and help get you some clarification on the issue.
Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
marko48, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you able to get help with your bill, but if you still need assistance, please feel free to start a new thread.