I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
I totally agree with jandern3 and couldn't have said it better myself. I was already paying $72/month for a 12 month agreement for internet only and it ended a month early and Comcast jacked my bill to $81. Well, I figured, okay the 12 month agreement is over so I guess this is the new price. Oh no, they raised it yet again and now it is $108.93. I called for a better deal and the best they said they could do was $101. The main point here, and as jandern3 put it perfectly, the long-time customer gets penalized by constant rate hikes. I told the customer service rep to keep it as is, but I will be looking for a new ISP. So sick of this!
I completely agree. Existing customer don't seem to get any benefit, even after 20 years. Had really poor service over the last 2 years and was told the sales team would take care of me when my contract ended. Well, here we are and apparently this meant trying to push new services on me and jacking the price up, of the same service I have, if I want to stay with them, instead of a discount for all my frustrations. Would also have to be in another 2 year contract Most likely leaving if they can't make this right.