I think I've hit my limit. I've been stuck with an overpriced double play package for a year now, and I'm just sick of it. I think I just decided to change to internet only (not sure if I will use Comcast, or go with someone else like Verizon or something), and to try out one of the slimmed down TV packages like YouTubeTV, Hulu Plus, SlingBox, or something similar.
Comcast, despite your significant improvements in the cable interface, you need to know that until you stop screwing over your most loyal customers by upping our rates every 1-2 years, you will continue to lose subscribers at an alarming rate.
From my viewpoint, it seems that your business model is backwards. For virtually every business in the modern era, it is an accepted fact that obtaining new customers is exponentially more expensive than retaining current customers. So why is it, then, that Comcast still shows such favoritism towards new customers, at the expense (literally) of their existing clientele? I'm sick of being loyal to a company that requires me to subsidize the heavily discounted plans it happily hands out to literally anybody other than it's very own customers.
It would appear that Comcast is a fundamentally flawed organization, and I feel no optimism that it will ever be fixed. It's a shame really, that executive leadership seems unable to address the issues at the top, when the rest of the company is crammed full of great people and diligent employees who work so hard day in and day out.
Most likely leaving if they can't make this right.
