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Texas winter storm

Jpvqtran
Regular Visitor

Texas winter storm

Hi,
Can you give me 3 days outage credit due to winter storm.
Feb 16,17,18.
Thanks,
Viet Tran
ComcastStephani
Official Employee

Re: Texas winter storm

Hello, @Jpvqtran. Thank you for reaching out to us about the recent issues you've been experiencing with your connection. We can credit accounts when services are out at the node or plant, but if it's due to a power failure at your home, we would not issue a credit as we do not provide those services. Please send a Private Message with your full name and address, and I can definitely look into what options we have available for you. Thank you! 

 

To send a Private Message, please select my username (ComcastStephani) and then select" Send a Message".

 


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