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Hello, @Jpvqtran. Thank you for reaching out to us about the recent issues you've been experiencing with your connection. We can credit accounts when services are out at the node or plant, but if it's due to a power failure at your home, we would not issue a credit as we do not provide those services. Please send a Private Message with your full name and address, and I can definitely look into what options we have available for you. Thank you!
To send a Private Message, please select my username (ComcastStephani) and then select" Send a Message".
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
