Hello, thank you for reaching out. I'm glad to hear the service is now up, and I would gladly help research this further. There were many service interruptions caused by local power issues in the area beyond our control. As a result, these interruptions would not qualify for a service credit. I'll be happy to check the account to provide you more details. Please send me a private message including your name and service address. To send me a Private Message, please click my name “ComcastVianney” and click “Send a message." I'll be awaiting your reply.