Hi there, atvermeer92.
I can look into the old account and get your situated. As long as you are a customer right now, this won't be an issue to resolve pretty quickly for you.
I apologize for the experience you have gone through.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Hello,atvermeer92. I wanted to reach out and touch base one more time before closing out your post. Did you have any other questions?
I am now closing this post out due to inactivity.
Thank you for posting to our forums!