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Technician billed - even though it was promised to be waived!!! Self-Setup was not possible

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Technician billed - even though it was promised to be waived!!! Self-Setup was not possible

Hey,

 

I am about to direct leave comcast and inform the BBB about this incident.
My self-setup failed due to missing connection, I waited 1hour in the hotline and tried each single coax-outlet in the apartment. 

- The hotline promised to not charge the $59 fee- in case its related to the apartment complex infrastructure.

 

Root-cause: Finally the technician replaced the coax-splitter in the central electrical-room, and the problem was solved. He also promised to ne be charged.

 

If this fee does not get waived directly, I will cancel my service and go to a simple reliable DSL-provider without fraudulent and unreliable statements.

 

Fix it asap - or you will lose directly a new customer and lot of revenue...

Official Employee

Re: Technician billed - even though it was promised to be waived!!! Self-Setup was not possible

 

Hello dslovercoax, thank you for creating a post. I replied to your private message please reach back out to me there for further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Technician billed - even though it was promised to be waived!!! Self-Setup was not possible

Hi dslovercoax, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!