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TV fees

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TV fees

Hello. On November 4th I cancelled my TV service so right now I only have Performance Internet service.
Could you please explain why I still can see TV in my services list (https://customer.xfinity.com/#/services) and why I still can see TV related fees in my plan page (https://www.xfinity.com/buy/plan/Myplan/). 
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Expert

Re: TV fees


@tyatyushkin wrote:

Hello. On November 4th I cancelled my TV service so right now I only have Performance Internet service.
Could you please explain why I still can see TV in my services list (https://customer.xfinity.com/#/services) and why I still can see TV related fees in my plan page (https://www.xfinity.com/buy/plan/Myplan/). 



The webpage hasn't updated yet, and probably won't until your new bill is generated.  And, if you changed anywhere close to when your bill is due to come out [not when it's due] you might not see the changes on it.  Pay the bill as it stands to avoid late charges [believe me, it is much easier this way] and your next bill will be prorated.


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