WHY AM I STILL BEING CHARGED TV FEES ON MY INTERNET ONLY ACCOUNT? I switched to Internet only over a year ago and Xfinity is still charging me a SPORTS FEE and TV FEES. I have INTERNET ONLY with Xfinity. After going through your customer service hoops I ended up cancelling my TV service due to rude Customer Service people. I was told the TV fees were prorated and would not be charged moving forward and low and behold, i just discovered you have been charging me monthly. I trusted they would removed as promised and not charged again. I want a full refund for the months I have been charged.
Please stop charging. You dont even have customer service reps after 5pm. I work from 7 am to 530 pm.
Hi POJWRIGHT, I can help look into this for you. Please send me a private message with your full name to begin.
Hi POJWRIGHT, I haven't heard from you, but please reach back out if you still need assistance and we will gladly assist.