I've been a comcast customer for well over 20 years with one break because comcast wasn't in the area I moved to. That only lasted a couple years and it was back to comcast.
In that time I've gone through many phone calls for many things. The latest thing is: On March 2 I called tech support and spoke with an RJ. Reason being my internet was crapping out completely, started in February. I'd reset my modem I don't know how many times and it got to the point where it just wasn't working. So, I call, RJ runs a reset and diagnostics, I keep running speedtests and according to RJ it's a problem on comcast's end after running diagnostics. He sets up a tech to come to the apartment *note I am a disabled senior who qualifies for Essentials but I'm already a customer*. RJ tells me there is no cost for the visit and that I would be getting a $40 credit on my regular bill next month as an apology. I look at my bill today to pay it and there's a $40 in home visit fee. Spoke with Raquel today, was told that $40 would be credited back next month. BUT there would be no credit on my bill for my internet problems. So I'll be hitting the food bank because that $40 tech visit that I shouldn't have been charged for is my food money. And no regular credit. This after being lied to about my 2 year contract that started Sept. 2017 when I was told the price would remain the same for the full 2 years.