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Still being billed for a box I turned in two months ago.

Contributor

Still being billed for a box I turned in two months ago.

I received a box in the mail and took my old one back to the local Comcast store. I am still being charged for it. Can someone contact me to help me get this straightened out? Thanks.

Official Employee

Re: Still being billed for a box I turned in two months ago.

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.