I recently had an in-home service visit because a good handful of my HD channels (approximately 10 channels) were unwatchable due to heavy pixelation. The problem ended up being that some time long ago, LONG before I ever bought the house, a TV antenna cable was used to run TV cable into the home, rather than a correct coaxial cable. This was not my doing and it was not anything I knew about until the service technician discovered it. I am now being billed $70 for this visit, but the visit was necessary because the product that I was paying for was not working correctly.
How do I get this service charge removed from my bill???
Hi there, @Baundy.
I want to help look into the visit to see why a charge was placed. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
I sent a PM to you yesterday with all of my information. My auto-payment is today and it is "processing". The $70 charge for the in-home service visit appears to still be included in my bill. Any help you can offer is greatly appreciated.