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Service suspended after paying bill, reactivated, repeat.

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Service suspended after paying bill, reactivated, repeat.

Are there any Comcast reps that can possibly look into this for me, please?

 

I logged into Comcast.com on 7/3 at around 4AM. Alert said pay X amount to avoid service interruption (i only have internet), so I did. Received a receipt via e-mail confirming my payment.

 

Woke up around 1 PM, service was off. Called up, the rep said there was some issue with my payment showing up on 1 of their systems but not the other, or something to that effect. Rep seemed stumped, put me on hold. Service was then reactivated.

 

Woke up on 7/5, service was off again. Called up, spent nearly an hour on hold. Was told again about the payment showing up in 1 system and not the other. Was supposed to get connected to "higher up" billing support but I missed the prompt for the menu selection and was disconnected. 

 

Insanely frustrated at this point, I logged into Comcast chat. Rep said I owed the minimum payment and there was no record of my payment (money was taken from my account). Pasted a copy of the e-mail (receipt) which confirmed that payment was received on 7/3. Was eventually was reactivated, and was told there would be a reactivation fee added to my next bill. WHAT? Service shouldn't have been deactivated to begin with.  Was also told that this could keep happening if I don't pay my bill in full. 

 

Is this some sort of new policy or is there a major billing glitch going on here? My theory is I paid the bill just as service was about to be suspended, in the sense that in the past, my internet still semi works when suspended, but I can only get to comcast's payment page (walled garden). I paid before that happened this time, or perhaps JUST as services were getting suspended. Has to be either that or i'm purposely being given the runaround/punished for not paying the bill in full. Never had this problem before. I always just pay the minimum amount every month.

 

Can a rep please look into this and make sure my service doesn't get suspended yet again?