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Service fee

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Service fee

I called and spoke to a agent and was told that because we weren't advised about 70$ fee that it eroded be refunded, that was over a month and a half what's really going on... this is exactly why i can't stand this company
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Official Employee

Re: Service fee


@Msschmer wrote:
I called and spoke to a agent and was told that because we weren't advised about 70$ fee that it eroded be refunded, that was over a month and a half what's really going on... this is exactly why i can't stand this company

Apologies for the issue and the experience that you described above. 

 

The $70 fee has been credited to your account today plus I provided an additional credit for the aggravation and frustration that we caused. Thanks for your patience and thanks for choosing Comcast. 


I am an Official Comcast Employee.
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