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Service Outage due to Winter Storm

js69
New Poster

Service Outage due to Winter Storm

Please let me know how to apply for a credit for the three days we were out of service (Feb 15, 16, 17).  I have read many other questions posted on this subject that suggest clicking on the comcast email name, and then send a message.  However, thre is nothing "on the right side" that suggests I can email my request.  Please provide a more detailed letter.  

ComcastMichael
Official Employee

Re: Service Outage due to Winter Storm

Greetings, @js69! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that outage. I'm glad to hear you are ok. We can have a look into this credit for you. Can you please send me a PM with your first and last name so we may further assist you? It's possible you did not get the option as you would need to make at least one public post before that option becomes available.


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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