Will someone HELP me please ?.
I don't think it is unreasonable to expect a response by now - I asked waaaay back on the 18th of Feb.
Check the Rate Card, (services & pricing list for existing customers), for your area.
Then you can compare and choose what's actually available, and/or have a basis to compare any
promotional packages they might offer. n. . .
After signing in to your Xfinity MyAccount , this link should access the Rate Card PDF document,
I have already looked into that.
What I have now vs what I see out there for me to choose on my own, isn't quite the same + customer retention reps often have access to things that the customer might not see on their own.
Combine that with all the different areas one can be charged additional fees, I feel much more comfortable having things clearly spelled out & itemized for me.
The last thing I need to do is go from a bad situation to a worse one, by making the wrong choice(s) & locking myself into those bad choice(s) via a contractual 1/2/3 year commitment etc etc.
I'm in the same predicament as you are, and it's like pulling teeth to get answers that make any sense. I've got the internet/cable/voice package and every time I want to try and downgrade, I keep being told it would cost basically the same.
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
So much for an escalation.
I am still WAITING for someone to reach out to me.
I need this resolved via CHAT & NOT by phone.
What is the hold up ?
Greetings, @Customer2011! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize for the delay in response and certainly understand how frustrating it can be when the bill is on the rise. I would like to have a look at your account and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.