Community Forum

Senior Fixed Income Promotional Discount?

Regular Visitor

Senior Fixed Income Promotional Discount?

That time of the year again where my bill will soon go to back to full retail.

Then have to go to the Xfinity Store and beg for a reduction again, alway a little higher that the previous year.

They at the store don't seem to have authority to do much about any further rate adjustments.

 

I'm 80 years old this year, fixed SSI income, mostly house bound, hard to get out and about. Hate asking the kids to help pay for my internet (basic is all that is needed) and TV (mostly just for Sports).

 

Kills me seeing rate specials arriving in the mail, 1/2 of my current rate!

Yes, I know it's offered to entice new customers. I used to work in retail. 

On autopay, if that helps with a better deal.

 

Thanks for what ever you can do.

 

Regular Visitor

Re: Senior Fixed Income Promotional Discount?

We are in the same situation here. Senior citizen on a fixed income. I would also like to know how to resolve this same issue.

Regular Visitor

Re: Senior Fixed Income Promotional Discount?

No response from Comcast/Xfinity as of this date/time.

 

I did get an online survey request to fill out.

I did. Not a favorable response to the questions.

 

So at the final step, I get "The survey could not be submitted"

 

Too funny.

 

 

Official Employee

Re: Senior Fixed Income Promotional Discount?

Hello,

 

@MrHattie - I received your message and I will be more than happy to assist you. I replied back, please check your inbox. 

 

@ericm8 - I can check if we have any available promotions in your area. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.  
 

Frequent Visitor

Re: Senior Fixed Income Promotional Discount?

Same Here! On Permanent SS Disability and NO Discount! Have called the Retention Department and NO LUCK!

Official Employee

Re: Senior Fixed Income Promotional Discount?

Hi, bumpsnwarts1234 - I can check if we have any promotions to lower your bill. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Thank you!

Frequent Visitor

Re: Senior Fixed Income Promotional Discount?

There is NO Discount for Those on Social Security or Those on Social Social Security Disability - Yeah, they'll look to find the "Best Promotional Package at a Lower Cost"  BUT...means  NOTHING -  will NOT help those on LOW INCOME! Been there - done that! I have been a LOYAL CUSTOMER with ComCast FOR YEARS - If it wasn't a "Monopoly" in our own town and I can't use Satellites in our condo - Would have said, "See ya - BYE"

Official Employee

Re: Senior Fixed Income Promotional Discount?

@bumpsnwarts1234 - While we don't have any specific discounts for Social Security Disability, we offer a variety of packages that fit customers' financial needs.