Hi, DoctorSpecky. Welcome to the community and welcome as a new customer as well! I am sorry to hear that the self installation was unsuccessful. There are several factors that can contribute to the success of a self installation being successful or not and because of that, doing one isn't guaranteed to work. If it doesn't work for one reason or another and a technician is required to come out - there are costs associated with making that happen, which is why there is a one-time installation fee. When setting up service, we normally give you the choice to do a self installation or have a professional installation done. If you would have selected professional installation in the begininng, there is a one-time $70 fee (depending on the area) that would have been associated with that upfront. There can be lots of work involved in the actual install that the technician does and part of that is included within that one-time fee.
Hi again, DoctorSpecky. I ended up not hearing back from you on this. I will be completing this interaction. If you do end up needing further support with this, please feel free to send me a private message with your name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you, take care.