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Self Service Discount?

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Self Service Discount?

I had a self-service discount that no longer appears on my bill. Originally, I was told that it was for being enrolled in autopay and paperless statments but the representatives that I speak to deny this. They keep telling me the discount was due to me calling for an issue. This is not true. 


Why was it removed if I am still enrolled in autopay and paperless statements? How do I get it back?

Official Employee

Re: Self Service Discount?

Hi WhyAmIHere1, I can assist reviewing this discount for you. Could you please send me a private message with your account information and I will be able to assist further (name on account, address and account number).


Thank you