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Self Install Fee

Regular Visitor

Self Install Fee

So I upgraded my service, new package for a year, and they are sending me a new modem for gigabit internet, I was on the 300 internet. So to drop it off at my house, they are going to charge me $40. Do this seem right? They don't come in the house, they just drop it off for me to self install, because of Covid. It doesn't make any sense. Is this a mistake? Thanks for your help.

Official Employee

Re: Self Install Fee

Hi Hugglemonster, this doesn't seem right at all. I'd be happy to look into these charges for you from my end of things. To get started please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".

I am an Official Comcast Employee.
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